Ok, maybe a minor issue. But seriously, who doesnt have call waiting! I just tried to phone a supplier to confirm an urgent issue. I need to know something within the hour. Phoned him up and all I got was a busy signal. ARGH! Now, fair enough, maybe he had two calls coming in at the same time and the busy signal is the result, but I kinda doubt it. So now, I have to remember, amongst the 4,000,000 other things that I have to do, to call this guy back. Be much better if I left a message and got a call back.
One thing they dont teach you in school is that its the small things that make your business great. Calling back when you say you will. Being there when the phone rings. Being honest with your customer even when you mess up. Making sure the toilet paper is full (cause employees get very disgruntled when its not). Its the LITTLE things!
If I become a professor or dean at a school, I am going to make a course call the "The Little Things - How to do them well".
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